CPD Courses → Communication and Personal Development

Communication Strategies

For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Workshop Objectives:
• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and para-verbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others
• Identify and mitigate precipitating factors
• Establish common ground with others
• Use “I” messages

  • Module 1 Audio
  • Module One: Getting Started
  • Module 2 Audio
  • Module Two: The Big Picture
  • Module Two: Review Questions
  • Module 3 Audio
  • Module Three: Understanding Communication Barriers
  • Module Three: Review Questions
  • Module 4 Audio
  • Module Four: Paraverbal Communication Skills
  • Module Four: Review Questions
  • Module 5 Audio
  • Module Five: Non-Verbal Communication
  • Module Five - Review Questions
  • Module 6 Audio
  • Module Six: Speaking Like a STAR
  • Module Six: Review Questions
  • Module 7 Audio
  • Module Seven: Listening Skills
  • Question seven: Review Questions
  • Module 8 Audio
  • Module Eight: Asking Good Questions
  • Module Eight: Review Questions
  • Module 9 Audio
  • Module Nine: Appreciative Inquiry
  • Module Nine: Review Questions
  • Module 10 Audio
  • Module Ten: Mastering the Art of Conversation
  • Module Ten: Review questions
  • Module 11 Audio
  • Module Eleven: Advanced Communication Skills
  • Module Eleven: Review Questions
  • Module Twelve: Wrapping Up
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever