CPD Courses → Communication and Personal Development

Anger Management


Description
Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish in your personal and professional life.
Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management workshop will help teach participants how to identify their anger triggers and what to do when they get angry.

Workshop Objectives:
• Understand anger dynamics in terms of the anger cycle and the fight and flight theory.
• Know common anger myths and their factual refutations.
• Know the helpful and unhelpful ways of dealing with anger.
• Understand the difference between objective and subjective language.
• Know tips in identifying the problem.
• Express a feeling or position using I-messages.
• Negotiation and solution-building.
• Reflect on one’s hot buttons and personal anger dynamics.
• Learn and practice de-escalation techniques.

Content
  • Module One: Getting Started
  • Module Two: Understanding Anger
  • Module Two: Review Questions
  • Module Three: Do’s and Don’ts
  • Module Three: Review Questions
  • Module Four: Gaining Control
  • Module Four: Review Questions
  • Module Five: Separate the People from the Problem
  • Module Five: Review Questions
  • Module Six: Working on the Problem
  • Module Six: Review Questions
  • Module Seven: Solving the Problem
  • Module Seven: Review Questions
  • Module Eight: A Personal Plan
  • Module Eight: Review Questions
  • Module Nine: The Triple A Approach
  • Module Nine: Review Questions
  • Module Ten: Dealing with Angry People
  • Module Ten: Review Questions
  • Module Eleven: Pulling It All Together
  • Module Eleven: Review Questions
  • Module Twelve: Wrapping Up
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever