CPD Courses → Administration, HR and Training

Administrative Support


Description
Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.
In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Content
  • Module One: Getting Started
  • Module Two: Getting Organized (I)
  • Module Two: Review Questions
  • Module Three: Getting Organized (II)
  • Module Three: Review Questions
  • Module Four: Managing Time
  • Module Four: Review Questions
  • Module Five: Getting It All Done On Time
  • Module Five: Review Questions
  • Module Six: Special Tasks
  • Module Six: Review Questions
  • Module Seven: Verbal Communication Skills
  • Module Eight: Non-Verbal Communication Skills
  • Module Eight: Review Questions
  • Module Nine: Empowering Yourself
  • Module Nine: Review Questions
  • Module Ten: The Team of Two
  • Module Ten: Review Questions
  • Module Eleven: Taking Care of Yourself
  • Module Eleven: Review Questions
  • Module Twelve: Wrapping Up
  • Module Seven: Review Questions
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever